Shipping policy

Freight and Dispatch

Freight charges are calculated in accordance to weight, prices below are based on 25kg max thereafter the price will change. All orders will be dispatched within 2 working days unless otherwise negotiated between Rose Scents and the Customer. All orders are subject to availability of stock and you will be notified immediately if we are temporarily out of stock.

Customs Duty and Sales Tax

It rarely happens but if your parcel is stopped by your country’s customs and they wish for you to pay a duty or sales tax, please understand that we cannot be responsible for this random bad luck. Goods and Services Tax (GST) will be added at check out for New Zealand customers only.

Breakages

We stand by all our products so if for any reason the product you receive has been damaged by the shipping process, please contact us within 48 hours and we will replace the item or refund your money on receipt of the damaged item.

New Zealand Delivery

Free delivery in New Zealand on all online purchases $100 or more.

Excludes delivery to Great Barrier Island, Stewart Island and Waiheke Island.

Purchases worth less than $100 will incur a delivery charge. Rates are as follows

Standard Post with in NZ is Weight dependant. 

Prices can vary from $6.00— $10.00 starting at 100grams For Standard Post overseas Weight dependant.

Prices will be advised at time of enquiry or purchase

Rose Scents will courier your purchases to your chosen destination anywhere within New Zealand. 

Please allow up to 3 working days for North Island delivery and up to 5 working days for South Island delivery from the date payment is made. 

Unfortunately we do not deliver to P O Box addresses. 

International Delivery

We do not provide delivery to international destinations.

Availability

All products shown on our website are currently available.

Products no longer available are automatically removed from the website.

However, depending on the quantity you order and our best efforts to ensure our stock inventory is accurate, sometimes availability maybe out of our control.

Our promise to you is the if for any reason we cannot supply your order within 5 working days, we will notify you within 48 hours of the expected delivery date and confirm with you that you still wish to continue with your purchase.

If you do not, we will refund you immediately.